The Haus Concierge

Concierge

The Haus Concierge

A dedicated space for guidance, order support and bespoke enquiries. Whether you're choosing your perfect texture, have a question about an order, or simply want to learn more about our collection, we'd love to hear from you.

Common Enquiries

How can we help?

Texture Guidance

Not sure which texture is right for you? Get in touch for personalised texture recommendations.

Order Support

For existing order enquiries, please include your order number where possible.

Collaborations

For brand partnerships or content collaborations, please contact us via email.

We respond within 24–48 business hours.

"Every texture tells a story. We're here to help you find yours."

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